What is TJ Flex?
Domestic
Please note that cancellation needs to be done at least 24 hours before the scheduled departure time of the flight. Also, the *TJ Flex fee is non-refundable under any circumstances.
International
Please note that cancellation needs to be done at least 72 hours before the scheduled departure time of the flight. Also, the *TJ Flex fee is non-refundable under any circumstances.
What's Covered?
Domestic:
Cancel tickets for any reason, for up to 24 hours before the scheduled departure time and receive a full refund without incurring any airline cancellation penalties.
If TJ flex is purchased on as a return journey, partial cancellation in any one of the journey legs is allowed up to 24 hours before the schedule departure time.
International
- Cancel tickets for any reason, for up to 72 hours before the scheduled departure time and receive a full refund without incurring any airline cancellation penalties.
- Partial passenger cancellation is covered for different passengers traveling under the same booking.
If TJ flex is purchased on as a return journey, partial cancellation in any one of the journey legs is allowed up to 72 hours before the schedule departure time.
Exclusions
Not eligible for a full refund if the ticket is cancelled as below:
Domestic: Within 24 hours of the scheduled flight departure time.
International: Within 72 hours of the scheduled flight departure time.
No show by Passenger will not be refunded
Does not cover multi-city trips or stopover flights.
TripJack cancellation charges are not covered.
TJ Flex fee will not be refunded once the ticket is cancelled
Frequently Asked Questions
What is TJ Flex?
TJ Flex is an exciting new fare category offered by TripJack providing customers the flexibility to cancel their airline tickets for any reason with ZERO CANCELLATION. By selecting the TJ Flex fare during the booking process and paying a reasonable fee, customers can have their airline cancellation penalties waived off at the time of cancellation of tickets*.
Domestic: *Please note that cancellation needs to be done at least 24 hours before the scheduled departure time of the flight. Also, the TJ Flex fee (“Other Charges”) is non-refundable. Once purchased, TJ Flex benefits are non-transferrable to other bookings.
International: *Please note that cancellation needs to be done at least 72 hours before the scheduled departure time of the flight. Also, the TJ Flex fee (“Other Charges”) is non-refundable. Once purchased, TJ Flex benefits are non-transferrable to other bookings.
Who is eligible to avail TJ Flex?
Is TJ Flex available on all airlines and all sectors?
Yes, TJ Flex is available on all domestic and international airlines and sectors.
Please note that while you should see TJ Flex on most flight searches, there may be sectors or instances or airlines where TJ Flex is not offered. You can still go ahead and select any of our other competitive fare categories.
TJ Flex fares are available for selected one-way & return domestic and international flights booked on tripjack.com. Multi-city trips and layover flights are not eligible for TJ Flex at present. TJ Flex will be offered on economy and premium economy fares for respective airlines.
Which cabin classes are covered?
TJ Flex fares are presently offered only in Economy and Premium Economy classes.
How can I avail TJ Flex?
Agents have two options to avail of our exciting TJ Flex fares, and you can choose either one.
During Search: Add it at the time of searching for flights by selecting the TJ Flex fare
While Adding Passenger Details: If it is available for your particular route, you will also get the option to upgrade your fare class to TJ Flex at the time of adding passenger details.
Can I re-issue a TJ flex ticket?
Yes, reissuing a TJ Flex ticket is allowed; however, please note that the TJ Flex benefits will not transfer to the new ticket, nor will a full refund be provided for the current ticket during reissuance. Therefore, it is advised that customers cancel their ticket
o Domestic: at least 24 hoursbefore the scheduled flight departure to receive a full refund and book a new ticket instead.
o International: at least 72 hours before the scheduled flight departure to receive a full refund and book a new ticket instead.
Also, please note that the new ticket will not include the TJ Flex service, which will need to be purchased separately if the customer wishes to avail it.
What if the airline reschedules the flight, is flex applicable for the new flight?
Does TJ Flex cover any add Ons or ancillaries that are purchased with the flight?
Can I buy TJ Flex only for selected passengers in a ticket and not all?
No, TJ Flex, whether included in the fare or added as an upsell, will always apply to all passengers on the same ticket.
Is TJ Flex valid in case of fare class upgrade?
Unfortunately, passengers cannot upgrade their fare class and keep TJ Flex.
For example, if you purchased a TJ Flex with an Economy ticket and you upgrade it to Premium Economy, the TJ Flex benefits will not be transferred.
We recommend cancelling the current ticket and purchasing a new one with the desired fare class.
*Please note TJ Flex will have to be purchased again on the new ticket.
How can I apply for a refund on a TJ Flex ticket?
After opting for TJ Flex, there are no extra steps for availing full refund on cancellations. Agents can simply raise a Cancellation Request on TripJack and select the passenger for whom they wish to cancel the ticket, the way they normally do.
o Domestic: Cancellation must be raised at least 24 hours before the scheduled departure, to be eligible for full refund.
o International: Cancellation must be raised at least 72 hours before the scheduled departure, to be eligible for full refund.
Is the TJ Flex fee refundable?
The TJ Flex Fee (“Other Charges”) paid by the customer will be non-refundable in all cases.
Can I cancel for only selected passengers in a ticket and get the refund?
Are multiple partial cancellations allowed?
Yes, you can initiate multiple partial cancellations and avail full refund. For example, in a booking with 2 passengers, if you initiate cancellation of one passenger first, and second passenger later, in both cases you will receive full refund for specific passengers.
o Domestic: Please make sure to raise all partial cancellations at least 24 hours before the departure to avail full refund.
o International: Please make sure to raise all partial cancellations at least 72 hours before the departure to avail full refund.
Do I need to cancel my ticket on the TripJack portal or can I cancel it directly with the airlines?
We strongly recommend cancelling tickets directly through the TripJack portal for a faster and smoother refund process, as outlined above. If, however, the ticket is cancelled directly with the airline due to unavoidable circumstances, the refund will still be processed, provided all other requirements are met. Please note that this method may take slightly longer than cancellations done via the TripJack portal. In such cases, kindly contact the TJ operations team and provide the necessary cancellation proof, and we will proceed with the refund processing.
How long does it take to process refunds for TJ Flex cancellations?
The refund will be processed as soon as the cancellations are done on the TripJack portal subject to the 24-hour cancellation for domestic and 72-hours international criteria. In most portal cancellation cases, the refund will be processed instantly.
If an agent has asked the TripJack Operations team to cancel the ticket offline, the refund will be processed within a few hours from the time amendment is raised.
What documents are needed to be submitted to process a refund?
Customers are not required to submit any documents to get a full refund. However, one must cancel their ticket at least 24 hours for domestic and 72 hours international prior to the scheduled flight departure time. In case of direct cancellation with the airlines, airline cancellation time confirmation will have to be provided.
Where will I get the refund of my TJ Flex cancellation?
The refund will be processed and credited back to source, i.e. if the payment was made through the wallet, the refund will be credited to the wallet. If the payment was made through card, the refund will be credited to the card.
For more support:
Call 022 6250 6250 or Email tjinsurance@tripjack.com
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